All products & services provided by Trixle Pty Ltd are subject to the following terms and conditions.

Quotations and proposals provided by Trixle are valid for thirty (30) days from date of issue. Quotes and Proposals passed 30 days are subject to review and change.

We do not accept phone orders, due to the possibility of error. Orders can be placed by email, fax, post or through our website (should you require an order form, we can email or send you a copy). If your company requires all orders to be on official purchase order forms, this must be supplied before commencement of work.

We are happy to provide samples upon request, we do require samples to be returned to us within 14 days for a credit and in a saleable condition, no exceptions. Freight charges for samples will not be credited.

Trixle will always supply an Artwork Approval sheet for you to review and approve prior to printing, decorating or manufacturing. You must examine the Artwork Approval form and check the proof carefully for errors. When you are satisfied with the final proof, you must sign in the area provided (if hardcopy), or convey explicit approval of electronically supplied proofs in writing (email, fax or mail). Any errors or exceptions must be noted in writing and returned with the proof to Trixle for correction in accordance with these terms and conditions.

All prices are exclusive of GST and freight. All prices listed in any printed, published or online price list are subject to change without notice.

The lead times vary depending on each individual job or project. We’ll advise you the lead time of your job/order accordingly. Delays in signing off artwork approval and changes may affect the delivery time. Delivery times do not include time in transit.

From time to time, we understand some orders must be performed urgently. Urgent Orders can be accommodated, however, any extraordinary expense must be passed on, we will advise you prior to commencement.

(a) Cancellation of an order must be communicated to Trixle both by telephone and in writing (letter, fax or email).
(b) Where the order is cancelled at your request, any costs accrued by Trixle over and above the deposit amount will be invoiced to you.
(c) Trixle reserves the right to terminate a project and/or services where (i) there are outstanding invoices, or (ii) there is a material breach of these terms and conditions.

Whilst Trixle always aims to deliver exact quantities ordered, sometimes there may be slight variations in the quantity delivered due to the complex nature of the production process. We reserve the right to supply 2% over or under the amount ordered.

Product(s) may be returned if they are deemed faulty. Our policy is to maintain 100% customer satisfaction. As such, we will promptly address any quality or branding issues with any product supplied by replacing that product or refunding the cost of the faulty product(s). Because we supply branded & customised products, it is the customer's responsibility to ensure they are ordering the correct product for the right purpose. If you need to evaluate a product before purchase, please order a sample at your cost. It is also the customer's responsibility to ensure they are happy with the selected branding option(s) or product before the product is branded. If products need to be returned please contact us by phone or email.

All deliveries are to be paid for by the client otherwise stated. Freight costs will vary depending on size of shipment and final destination. Trixle will not be held liable for products that are lost, damaged or delayed when delivered by post or courier.

All good received in damaged condition must be reported to Trixle within 48 hours of receipt. Failure to adhere to this requirement may result in denial of credit. Please be sure that you have received all cartons you are signing for, and that none are damaged.

A 50% deposit is required on placement of order with the balance paid prior to dispatch of goods. Payments, including deposits, may be made by cash, cheque or direct bank transfer. Trixle approved account holders net 30 days.

All goods remain the property of Trixle and ownership of the goods do not pass on, until the account is paid in full.

(a) Ownership and intellectual property rights in any works created by Trixle remains with Trixle until payment has been received and cleared. When payment has been received and cleared, ownership and intellectual property rights in the delivered work becomes yours. Works for the purpose of this clause refers to any literary, artistic or dramatic work as defined in the Copyright Act 1968 (as amended).
(b) Compliance with intellectual property rights legislation means you will obtain all necessary permissions, licenses or any other authorisation to use copy, artwork, graphics, registered names, trademarks, patents, logos or any other material you provide to Trixle so that their use by Trixle does not constitute an unauthorised dealing within the meaning of the Copyright Act 1968 (as amended).
(c) You must ensure all artwork and any other material you supply to Trixle meets all relevant Australian legal requirements, including but not limited to compliance with intellectual property rights legislation and/or statutory or common law personal rights or artwork, copy or any other materials supplied by you. Trixle does not proof any material in the absence of agreement in writing to the contrary. You must ensure supplied material is correct and up-to-date.